Create Agents on QueueMetrics
You need to tell QueueMetrics on which queues our agents will be working. The agents should be configured according to the extensions on your PBX.
Create Queues on QueueMetrics
Create queues according to the queue settings on your PBX.
reate QueueMetrics System Users
QueueMetrics provides Agent’s page, that is, a specialized page from which agents can log on, log off, go to pause, see processed calls and do other activities as well.