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How to change Linkus password?

Linkus for PC

  1. Go to  > Settings > Password.
  2. In the Old Password field, enter the old password.
  3. In the New Password field, enter the new password.
  4. In the Confirm Password field, enter the new password again to confirm it.
  5. Click Confirm.

Linkus for Mobile

  1. Go to Me > Settings > Password Management.
  2. In the Old Password field, enter the old password.
  3. In the New Password field, enter the new password.
  4. In the Confirm Password field, enter the new password again to confirm it.
  5. Tap Done.

How to enable/disable Call Waiting?

If call waiting is enabled, you will hear a call waiting alert when the second call comes in.

When the new call is waiting, you can do the followings:

  • Answer the new call and end the current call
  • Answer the new call and hold the current call
  • Reject the new call

Linkus for PC

  1. Go to  > Settings > Advanced.
  2. Select or unselect the checkbox of Call Waiting to enable or disable this feature.

Linkus for Mobile

  1. Go to Me > Settings > Advanced Options > Call Waiting.
  2. Configure Call Waiting feature.
    • : Enable call waiting.
    • : Disable call waiting.

 

How to enable/disable Background Mode?

Enable Background Mode to allow Linkus to work in the background.

Note: Background Mode is only supported on Linkus Android Client.
  1. Go to Me > Settings > Advanced Options > Background Mode.
  2. Configure Background Mode feature.
    • : Enable background mode.
    • : Disable background mode.

 

How to adjust call quality?

If there is an echo during the call, enable echo cancellation to get better sound quality.

Linkus for PC

  1. Go to  > Settings > Audio.
  2. Select the checkbox of Echo Cancellation to enable echo cancellation.

Linkus for Mobile

  1. Go to Me > Settings > Audio Options.
  2. Turn on Echo Cancellation to enable echo cancellation.

How to adjust audio gain?

Audio gain control helps you adjust the volume of the audio received and transmitted.

Linkus for PC

  1. Go to  > Settings > Audio.
  2. Select the checkbox of Automatic Gain Control.

Linkus for Mobile

Note: Audio Gain Control is supported on Linkus Android Client.
  1. Go to Me > Settings > Audio Options.
  2. Enable Audio Gain Control to adjust the audio received and transmitted.
    • For Audio Received: Adjust the volume of the audio received.
    • For Audio Transmitted: Adjust the volume of the audio transmitted.

How to report Linkus problem?

If you encounter any problems of Linkus, you can report the problem to your agent or Yeastar Support.

Linkus for PC

Linkus for Windows Desktop
  1. In the taskbar, right click  and click View Logs.
  2. Copy the logs file, and send the file to Yeastar Support.
Linkus for Mac Desktop
  1. Click Finder, and press command+shift+G.
  2. In the pop-up window, enter /Users/{username}/Library/Logs and click Go to go to the targeted folder.
  3. Copy the Linkus log file and send the file to the agent or Yeastar Support.

    Note: If you fail to see Logs file, maybe the file is hid. Press Shift+Command+. to display the log file.

Linkus for Mobile

  1. Tap Me > Settings > Help & Feedback.
  2. Tap Report a Problem.
  3. Describe the problem that you encountered.
    1. Select the problem category.
      Note: If the available categories can not exactly describe the problem that you encountered, you can select Others.
    2. In the Crash time field, update Linkus crash time.
    3. In the Email field, enter your email address.

      Yeastar Support will contact you via the email address.

  4. Tap Submit.

 

 

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