Maintenance
Maintenance gives you access to upgrade PBX firmware, check logs and troubleshooting.
Upgrade Firmware
Note:
- Back up the PBX configurations before you start to update the PBX firmware.
- If “Reset configuration to Factory Defaults” is enabled, the system will reset to factory default settings after upgrading.
- When update the firmware, please don’t turn off the power. Or the system will get damaged.
Upgrade Firmware
You can check for new version immediately or schedule automatic firmware check, if the PBX has a new released version, upgrade the PBX firmware with just one click.
Check firmware and upgrade immediately
- Go to .
- Click Check for new version to check for new firmware immediately.
If a new version is detected, you can click New check the release notes and decide whether to upgrade or not.
Schedule automatic update
- Go to .
- Select one of the following options:
- Never check for updates
This option disables Automatic Updates.
- Check for updates and let me choose whether to upgrade
This option notifies you that there are updates available. It requires user interaction to download them and install them.
- Never check for updates
- Click Save and Apply.
If a new version is detected, you can click New check the release notes and decide whether to upgrade or not.
Backup and Restore
Go to
, then you can back up all configurations of PBX. Once backed up, back up file will be displayed in the list. You can upload backup file from local client to PBX, or you can choose from backup list and restore.Create a Backup File
You can create a backup file of the PBX settings on the PBX web interface.
Note:
- For PBX version before 81.5.0.7, you can not back up one-touch recording files and voicemail files.
- For PBX version 81.5.0.7 or later, you can back up one-touch recording files and voicemail files.
Upload a Backup File
You can select a backup file from your local PC, and upload the file to the PBX.
.bak
and the file name should not contain special characters.Restore a Backup File
After restore a backup file, the current configurations on your PBX will be OVERWRITTEN with the backup data.
Note:
- You cannot restore a backup file that is downloaded from a different PBX model.
- If a backup file is created from a newer version of PBX, you cannot restore this backup file. For example, restore a backup file (v30.7.0.35) to PBX (v30.6.0.16) would not work.
- You can restore a backup file that is created from a older version of PBX. For example, restore a backup file (v30.6.0.16) to PBX(v30.7.0.35) would work.
Reboot the PBX
Reboot the PBX immediately on the PBX web interface or schedule auto reboot to keep the system running smoothly.
Reboot the PBX Immediately
- Go to Reboot. , click
Schedule Auto Reboot
- Go to Enable Auto Reboot.
- Set the frequency and time of auto reboot.
- Click Save.
Reset the PBX
If you want to erase all the configurations on your PBX, you can reset the PBX to the factory defaults.
System Log
The PBX automatically trace the PBX information, notices, warnings, errors, debug logs, and web logs, then generate log files. You can download the system logs on the PBX web interface, and check the logs.
Go to
to trace real-time logs or download the generated system logs.System Log Settings
The PBX traces different levels of log.
- Information: Basic information.
- Notice: NOTICE information.
- Warning: WARNING information.
- Error: ERROR information.
- DTMF: DTMF information.
- Time Log: Add time stamp of system logs.
- Debug: Select the following checkboxes to decide which type of debug logs to trace:
- Enable SIP Debug
- Enable RTP Debug
System Log
The PBX generates system logs everyday. The system logs are compressed into a tar file. You can check the system logs on the System Log page.
Click to download the log file and open the log file by Notepad++ or other editor software to check the logs.
The PBX provides the following kinds of system logs:
- PBX firmware version
- AMI logs
- API logs
- Asterisk guard logs
- App logs
- Module update logs
- Linkus Cloud Service logs
- SSH connection logs
- PnP logs
- Web logs
Operation Log
The PBX records all the users’ operations, and keep the logs in Operation Log.
Go to
to search and check the operation logs.
Access the PBX via SSH
To debug the system, you can establish a temporary SSH connection on the PBX, and access the PBX via SSH to check the logs.
Capture Ethernet Packets
When there is a problem on the VoIP extensions or trunks, you can use the Ethernet Capture Tool to capture Ethernet packet, and download the packet to analyze it.
Ping IP Address
A ping utility sends test messages from the local client to a remote target over the TCP/IP network connection. You can use IP Ping tool to test if the PBX can access the target IP address.
Traceroute
Traceroute is a common diagnostic tool for displaying the route (path) and measuring transit delays of packets across a network.
PBX Monitor
The PBX monitors the status of Trunks, Extensions, Concurrent Call, Conference.
You can log in the PBX web interface, go to PBX Monitor to check the real-time status of your trunks, extensions, and conferences.
VoIP Trunk Status
Status | Description |
---|---|
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Registered |
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Registering |
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Concurrent Call
Check the maximum supported concurrent calls and the real-time concurrent calls on the PBX.
Monitor Conference
Check how many conferences are created on the PBX, and monitor the status of the conferences.
Resource Monitor
Monitor the CPU usage, memory usage, disk utilization and network flow.
You can go to Resource Monitor to check the information or click the shortcut icon at the right-top corner.
Information
Check the basic information of the PBX.
- Product
- Serial Number
- Hardware Version
- Software Version
- System Time: The current time on the PBX.
- Uptime: The system up time since the last reboot.
- Extensions/Max Extensions: The number of added extensions/Maximum number of extensions allowed to be added
Network
Check the status of local network, cellular network, and VPN network.
Storage Usage
Check the usage of local storage in the PBX.
Recording Usage
CDR and Recordings
You can check CDR and auto recordings on the PBX web interface. CDR (Call Detail Record) is a data record that contains various attributes of the call, such as time, duration, call status, source number, and destination number, etc.
Searching Criteria
You can search CDR and recordings by the following criteria:
- Time: Set the start date and the end date to filter the call logs that are in the date duration.
- Call From: The number or the name of the caller.
- Call To: The number or the name of the callee.
- Call Duration: The time between the call started and the call ended. Enter a value to filter the call logs that have call duration equal or greater than this value.
- Talk Duration: The time between the call answered and the call ended. Enter a value to filter the call logs that have talk duration equal or greater than this value.
- Status: Call status, including “answered”, “no answered”, “busy”, “failed”, and “has voicemail”.
- Communication Type: Communication type, including “internal”, “inbound”, “outbound”, “callback”, “PBX warning call”, “transfer”, and “multisite interconnect”.
- Include Recording Files: Check the option if you want to filter the calls that had been recorded.
Search CDR and Recordings
Fuzzy Search CDR and Recordings
By default, you need to enter an exact and complete phone number in the relevant searching criteria, or you cannot get the search result. If you cannot remember the exact number or the name, you can use Fuzzy Search feature.
Download CDR and Recordings
You can download the searched CDR or recording files to your local PC.
- Go to CDR & One Touch Recording.
- Search the CDR and Recordings.
- To download the searched CDR, click Download CDR.
- To download the searched recording files, click Download Recordings.