Yeastar Cloud PBX Recordings

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Estimated reading time: 4 min

Call Recording Overview

Yeastar Cloud PBX supports One Touch Recording and Auto Recording.

One Touch Recording
One Touch Reording, also known as On-demand Recording, allows users to dial *1 on their phones to record calls at any time.
For more detail of One Touch Recording, refer to One Touch Record.
Auto Recording
Auto Recording is a feature that enables the PBX to automatically record internal calls, external calls, and conference calls.
For more detail of Auto Recording, refer to Auto Recording.

One Touch Record

During a call, you can dial the One Touch Record feature code to start recording the call; dial the feature code again to stop the recording.

One Touch Record Feature Code

The default One Touch Record feature code is *1.

You can change the code via Settings > PBX > General > Feature Code > One Touch Record.

One Touch Record Prompt

By default, when a user dials *1 to record the call, the PBX will not play prompt to notify the other party that the call is being recorded.

To set One Touch Record prompt:

  1. Go to Settings > PBX > Voice Prompts > Prompt Preferences.
  2. In the One Touch Record Start Prompt field, select a custom prompt.

    When an extension user dial *1 to record the call, PBX will play the prompt to the other party.

  3. In the One Touch Recording End Prompt field, select a custom prompt.

    When an extension user dial *1 to stop recording the call, PBX will play the prompt to the other party.

  4. Click Save and Apply.

Auto Recording

Auto Recording is a feature that enables the PBX to automatically record internal calls, external calls, and conference calls.

Set up Auto Recording

To use Auto Recording on your PBX, contact your PBX provider to buy the Recording capacity. By default, you can enjoy 500-minute recording time for free.

Set up Call Recording for Internal Calls

  1. Go to Settings > PBX > Recording, check the option Enable Recording of Internal Calls.
  2. Set the recording announcement for internal calls.

    1. Upload a custom prompt to the PBX or record a custom prompt on the PBX.
    2. Set Internal Call Being Recorded Prompt to your custom prompt.

      The PBX will notify the called party that the call is being recorded.

  3. In the Record Extensions section, select extensions to the Selected box.

    The selected extensions will be recorded.

  4. Click Save and Apply.

Set up Call Recording for External Calls

  1. Go to Settings > PBX > Recording, set the recording announcement for external calls.

    1. Upload a custom prompt to the PBX or record a custom prompt on the PBX.
    2. Set custom prompt for outbound calls, inbound calls, and callback calls.
      • Outbound Calls Being Recorded Prompt: If the external call (outbound) has enabled call recording, this prompt will notify the external party that the call is being recorded.
      • Inbound Calls Recorded Prompt: If the external call (inbound) has enabled call recording, this prompt will notify the external party that the call is being recorded.
      • Callback Calls Being Recorded Prompt: If the external call (callback) has enabled call recording, this prompt will notify the external party that the call is being recorded.
  2. In the Record Trunks section, select trunks to the Selected box.

    The calls through the selected trunks will be recorded.

    Note: If you have selected extensions in the Record Extensions section, the extensions’ calls will be recorded no matter which trunks are used.

  3. Click Save and Apply.

Set up Call Recording for Conference Calls

  1. Go to Settings > PBX > Recording.
  2. In the Record Conferences section, select conferences to the Selected box.

    The selected conferences will be recorded.

  3. Click Save and Apply.

Pause/Resume Auto Recording

During an external call, the extension user can pause the Auto Recording and then resume the Auto Recording to avoid the sensitive personal information such as credit card details being recorded.

When you play the recording files, the paused part will be absent.

The default feature code to pause and resume Auto Recording is *00.

You can change the code in Settings > PBX > General > Feature Code > Auto Recording Switch.

During an external call, the extension user can dial feature code to pause and resume call recording.

  1. Dial *00 to pause the call recording.
  2. Dial *00 again to resume the call recording.

 

Monitor Auto Recording Status

When you pause and resume the Auto Recording during a call, you may need to know if the call recording state is switched successfully or not. You can set a BLF key on your IP phone to monitor the auto recording status of your current call.

This topic is based on the Yealink T41S version 66.84.0.10.

  1. Log in the phone web interface, go to Dsskey > Line Key.
  2. Set a BLF key to monitor your own extension.
    In this example, your extension number is 1000, and the extension 1000 is registered on the phone Line 1.
    • Type: Set to BLF.
    • Value: The BLF key format is *00{extension_number}.

      In this example, set to *001000.

    • Label: Optional. The label will be displayed on the phone screen.
    • Line: Choose the Line where your extension number is registered.
  3. Click Confirm.
When the monitored extension is being recorded, the BLF LED will turn red.

When the monitored extension is not in a call or the Call Recording is paused, the BLF LED will turn green.

Auto Clean up Recording Files

When the recording capacity limit is reached, the PBX will automatically delete the oldest recording files. When 80% of the maximum recording capacity is reached, the PBX will send an email notification to you.

Enable ‘Auto Cleanup Reminder’

To get informed of the recording usage, you can enable Auto Cleanup Reminder.

  1. Go to Settings > Event Center > Event Settings > System, enable Notification and Record for Auto Cleanup Reminder.

    • Record: The event of Recording Auto Cleanup will be recorded in Event Log.
    • Notification: When the recording capacity is about to be reached, the PBX will send notification email to the Notification Contacts.
  2. To modify the email template, click .

Check Recording Usage

Go to Resource Monitor > Recording Usage to check your Recording usage.

Manage Call Recording Files

Go to CDR and Recordings to search, play, download, or delete the recording files.

Search Recording Files

  1. Set the search criteria Time.
  2. Enable Include Recording Files to filter the records that have associated recording files.
  3. Optional: Set other search criteria.
  4. Click Search.

Download a Recording File

Click  behind a recording log to download the recording file.

Play a Recording File

Click  to play the recording file on web or play to an extension.

Delete a Recording File

Click  behind a recording log to delete the recording file.

Grant Recording Permissions to Users

By default, only the super administrator has permission to manage the call recording files. The super administrator can grant recording permission to extension users and allow the users to play, download, and delete recording files.

  1. Go to Settings > System > User Permission, click Add.
  2. In the User drop-down list, select a user whom you want to grand permissions to.
  3. Set Set Privilege As.
    • Custom: All permissions are disabled by default.
    • Administrator: All permissions are enabled by default.
  4. Click CDR and Recordings tab, and grant Recording Permission to the user.
  5. Set which extensions’ recording files are allowed to play, download or delete.
    • All Extension: The user can manage all the extensions’ recording files.
    • Selected Extensions: The user can manage only the selected extensions’ recording files.
  6. Click Save.

    When the user log in the PBX User Portal, he/she will have permission to manage recording files.

     

 

Previous: Yeastar Cloud PBX Call Features
Next: Yeastar Cloud PBX Voice Prompts

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