System Prompt
The default system prompt language is English. You can change the global system prompt, and if an extension user works in a foreign language, you can set a different system prompt for the user.
Change System Prompt
Yeastar have stored all the supported system prompts online. You can check the supported system prompts on the PBX web page, and download an online system prompt file, then change to the desired system prompt.
Customize System Prompt
You can upload your own system prompts to the PBX, so that users can hear the customized system prompts.
Contact Yeastar support to record your own system prompts.
Change an Extension’s System Prompt
If a user works in a foreign language, you can set a different system prompt for the extension user.
Music on Hold (MoH)
Music on hold (MoH) is the business practice of playing recorded music to fill the silence that would be heard by callers who have been placed on hold.
The PBX has a default MoH playlist, you can add MoH playlists and upload music files to the PBX.
Add a Custom MoH Playlist
You can add a custom MoH playlist and upload your audio files to the PBX.
Change the MoH Playlist
To change the MoH playlist, you need to first add a MoH playlist and upload your audio files to the PBX.
Custom Prompt
The default voice prompts and announcements in the system are suitable for almost every situation.
However, you may want to use your own voice prompt to make it more meaningful and suitable for your case. In this case, you need to upload a custom prompt to the system or record a new prompt and apply it to the place you want to change.
Requirements of Custom Audio Files
You can upload your audio file to the PBX, the audio file should meet the following requirements.
Option | Requirement |
---|---|
File Format | WAV , wav , or gsm file.
|
File Name | Should NOT contain special characters. |
File Size | Smaller than 8MB. |
Upload a Custom Prompt
Record a Custom Prompt
You can use an extension to record custom prompts.


Play a Custom Prompt
After you upload a custom prompt or record a custom prompt, you can select an extension to play the prompt.
Convert Audio Files via WavePad
WavePad is audio editing software, you can convert audio files via WavePad, then upload the audio files to your PBX.
Convert Audio Files Online
You can quickly convert your audio files via G711 File Converter online.
Set Prompts for Failed Calls
A user may fail to make outbound calls due to many reasons, such as the trunk is busy, no trunk available, or invalid number. You can set different prompts to inform the user why the call fails.